Impact of Work from Home, Work Stress and Work Sharing on Employee Productivity in the Hospitality Sector of Pakistan in the Light of Covid 19: Mediated by Work-Life Balance
Keywords:
Work From Home, Work Sharing, Work Stress, Work Life Balance, Employee ProductivityAbstract
The COVID-19 pandemic dramatically transformed work environments, leading to a surge in work-from-home (WFH) arrangements across the globe. In Pakistan’s hospitality sector, this shift emphasized the need for balancing work and personal life to manage stress and enhance employee productivity. This study explores the impact of WFH, work stress, and work sharing on employee productivity and work-life balance in the hospitality sector of Punjab, Pakistan. Additionally, it examines how work-life balance mediates the relationships between WFH, work sharing, work stress, and employee productivity. Using a quantitative approach, data were collected from employees of private travel and tour companies in Punjab through a structured questionnaire, distributed both online and physically. The data were then analyzed using Smart PLS version 3 to assess the structural model and test hypotheses. The results demonstrated that WFH and work sharing positively impact both employee productivity and work-life balance, while work stress negatively affects these factors. Furthermore, work-life balance was found to mediate the relationships between WFH, work stress, work sharing, and employee productivity. This highlights the crucial role of work-life balance in reducing stress and boosting productivity within the hospitality sector, especially in times of crisis. This research contributes to the existing literature by offering empirical insights from the hospitality industry in a developing country, which has been severely impacted by the pandemic. It underscores the need for organizations to adopt flexible work arrangements and prioritize work-life balance to improve employee outcomes.
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